FAQ
When will I receive my refund?
Once processed by an agent, our payment provider submits refunds to your bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your bank account. If you have not received your refund within this time frame, please contact us.
Do you have content restrictions?
As indicated in our Terms & Conditions, 3.4 Content Rules - We do not permit personalised products to include any content or material which:
- Infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product.
- Infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality.
- Contravenes any applicable law (including, without limitation, any criminal law) or regulation.
- Is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person.
- Misrepresents identity or impersonates any person.
- Includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person.
- Contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group.
- May harass, upset, embarrass or alarm any person.
- Gives the impression that it emanates from or has been approved by us.
- Advocates, promotes or assists any unlawful act.